Computer Lab & Laptop Support
* Workstation hardware repair & upgrades
* Printer repair & maintenance
* Software installation & upgrades
* Imaging for complete system rebuilds
* Virus management
Student Support
* Tutoring
* Wireless laptop support
* Data recovery services (floppy disk, CD, flash drive, etc.)
* Coursework-related software installation
Faculty/Staff Support
* Workstation hardware repair & upgrades
* Software installation & upgrades
* Tutoring
* E-mail support & maintenance
* Printer repair & maintenance
* Virus management
Help Desk Support
* Single point-of-contact for incoming service requests
* Record & prioritize service requests for all computer-related problems
* Communicate service status to faculty & staff
* Oversee workload to part-time personnel
Purchasing
* Purchase most computer hardware & software on campus
* Work with vendors for technical support & warranty repair
* Oversee software license compliance across campus
* New hardware & software evaluation and testing
Visionary & Planning
* Analyze new procedures for improved support & technological offerings
Tom has been employed at Wayne College since 1997.
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